Effective Date: June 15, 2010
Our Site may reference or contain links to other websites operated and maintained by third parties. Other websites may reference or link to our Site. These sites have separate and independent privacy policies. We are not responsible for the privacy practices or the content of other websites. You should review the privacy policies of each site you visit before disclosing any personal information to that site.
What Information We Gather
Personal Information You Provide. We receive and may store any personal information that you provide to us that is used to identify you personally such as your name, mailing address, billing address, email address, telephone number and credit card information. We collect this information when we provide you customer service or support or you register a product or service with us, participate in an online survey, register to attend a webinar/seminar, send us an email, call us or enter a sweepstakes or contest. This information may also include any preference information that you provide to us, including a record of the products you purchase.
Other Information that is Automatically Collected. Our web servers automatically collect certain types of information about your computer hardware and software when you visit our Site. This information may include your domain name, IP address(es), type of browser you use, dates and times of your visits, page visits, the website from which your visit originated, time spent on web pages and other similar traffic data. No personal information identifying you directly is automatically collected. This information may be used by us to operate the Site and to provide general statistics (which would not include identifiable personal data) regarding the use of the Site to third parties. Certain Niles products collect non-personal information about themselves and their installation environment. This information about the status and health of our products and their environment is transmitted to us so we can determine how you are interacting with our products, to assist us in improving our products, and to alert you to available upgrades. We may share this information with select third parties in an anonymous aggregated form. Certain products may also regularly check for updates to help keep your Niles products running at peak performance and provide alerts to you as to the latest firmware. This information is associated with you only when you opt-in to receive communications from us for the identified purpose. You may opt-out of the collection of this information at any time by changing the settings or uninstalling software from your computer. By setting up the logging feature of certain products, you give us your permission to collect product information (including usage and operational history) that is linked to your email address. This feature is available on an opt-in basis, and you must proactively enable the feature for it to collect data.
Information from Other Sources. We may obtain information about you from outside sources and combine it with the information that you provide to us. For example, we may use commercially available demographics and other marketing information from third parties to help us better serve you or inform you about products or services that we think will be of interest to you. We sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily. Finally, we may also purchase lists containing your personal information (i.e. postal address, phone number, email address) for advertising and marketing purposes. We only use this information if it has been collected in accordance with privacy practices consistent with this Policy.
How We May Use Your Information
We will not disclose your personal information to third parties who are not our affiliates without your consent.
Personal Information. We may use your personal information to process or follow up with transactions initiated through our customer service department to let you know about products and promotions that we think may be of interest to you, to keep you up to date on the latest product announcements, software updates, software/hardware upgrades, systems enhancements, to contact you as part of a customer satisfaction survey or for similar market research purposes, or to create anonymous data records or aggregations of data, to perform statistical analyses by omitting information (such as your name) that makes the data personally identify you. You may opt out of receiving any advertising or marketing from us by contacting us at firstname.lastname@example.org.
Aggregate Information; Niles Partners. We may use anonymous IP addresses to help diagnose problems with our server, to administer our Site, or to display the content according to your preferences. Traffic and transaction information may also be shared with business partners and advertisers on an anonymous aggregated basis. Niles works with certain marketing and advertising partners and may offer you the opportunity to opt-in to receive information by email or mail from reputable organizations whose products or services we believe may be of interest to you. If you decide not to opt-in, your information will not be disclosed to those partners.
Disclosure to Successors. We may disclose your personal information to any actual successor-in-interest of ours, in connection with the Site, or the business and activities carried on by us. We may also disclose your personal information to any potential successor-in-interest of ours, such as a company that is seeking to acquire us, the Site, or the business and activities carried on by us provided that any such disclosure will be subject to privacy and confidentiality obligations and the recipient will not use your personal information unless and until it becomes an actual successor-in-interest.
Third-Party Service Providers and Suppliers. We may disclose your personal information to third-party service providers who help us provide or maintain the Site. These companies may collect information about your domain type, IP address, and click stream information. We require that these third-party service providers and suppliers implement and maintain reasonable practices to protect your personal information and do not use it for any purpose other than in connection with the Site.
Other Disclosure. We will disclose your personal information without your consent to prevent an emergency, to protect or enforce our rights, to protect or enforce the rights of a third party, or as required or permitted by law (including, without limitation, to comply with a subpoena or court order).
Your California Privacy Rights
Your Ability to Change, Correct and Update Your Information
We endeavor to keep our customer records complete and accurate. If your personal information has changed, if you believe that we have incorrect personal information about you, or if you simply want to review your personal information for accuracy, you may contact our customer service department at email@example.com or 1(800)289-4434 (United States) or (305) 238-4373 (outside of the United States). The length of time we keep your information will vary depending on the nature of your transactions, on the Site and personal information involved. We have retention standards that meet customer service, legal and regulatory needs, but ensure that your personal information is not retained for any longer than may be necessary for such purposes. For these reasons, we may keep your information beyond the end of your relationship with us. When your information is no longer required, we will dispose of it with appropriate care and diligence. Details about information we retain, the period and purpose for which it is retained as well as details about our disposal process, can be obtained by contacting our Customer Service Department toll free at 1(800)289-4434 (United States) or (305) 238-4373 (outside of the United States) or by email request to firstname.lastname@example.org.
How We Protect Your Personal Information
Niles is very concerned with and safeguards the security of the data you send us with industry-standard physical, electronic, and managerial procedures. When appropriate, we use SSL-encryption to enhance the security of sensitive data transmissions on the Site. Within Niles, data is stored in controlled servers with limited access by authorized personnel only. While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us over an unsecured Internet connection. Therefore, we cannot guarantee the security of any information you transmit to or from our Site, and you do so at your own risk. We therefore urge you to take every precaution to protect your personal data when you are on the Internet. Niles does not send an email asking you to provide or confirm personal information. If you receive a communication such as this, please immediately forward it to email@example.com and immediately delete it from your computer.
We do not guarantee error-free performance under this Policy. We may not always catch an unintended privacy issue, despite our efforts to do so. Accordingly, we welcome your feedback regarding any privacy concerns that you may have, including how we can improve our products and services. We will use reasonable efforts to comply with this Policy and will take prompt corrective action when we learn of any failure to comply with it. We will not be liable for any incidental, consequential, or punitive damages relating to this Policy.
Children and Privacy
Our Site does not target and is not intended to attract children under the age of 13. Niles does not knowingly solicit personal information from children under the age of 13 or send them requests for personal information.
Online Policy Only